In the time of poor customer service I would like to take this opportunity to thank Team Moto Yamaha at Blacktown. My Tenere is actually a couple of months out of warranty and recently I had discovered a problem with my rear hub not to mention the ongoing cush drive rubbers wearing out every 4000kms. My local Yamaha dealer that is as handy as a kick in the kegs didn’t want to know about the problem except to quote me an over inflated price to supply a new hub and a labour quote that would build the space shuttle from scratch.
My first contact at Team Moto was Brian in spares, after a quick discussion Brian took my details and later that day emailed me requesting my VIN number etc. After a couple of days Shane from service contacted me asking to inspect the bike. They spoke with Yamaha and a policy support decision was made. Just before I went to the states I dropped the bike at Team Moto, they replaced my rear hub, all the bearings, seals, full set of new spokes and cush drive rubbers. I had a new tyre fitted at the same time, they balanced the wheel and cleaned my bike. I would like to thank the guys for the great service and communication throughout the whole process
Team Moto Motorcycles
Yamaha & Triumph
Brian (02) 94210600
TB
