MSC Steering Dampner

[Anonymous]

This isn’t really a product review more a review on a company.

The 450 came pre loaded with a MSC steering dampner which I reckon is a pretty good thing to have on your bike. A real confidence building bit of kit.

Mine has wept/leaked ever since I got the bike, not really bad but enough to know that something wasn’t right.

TB told me to ring them as it was possible that they would send me a service kit.

I rang on Monday this week and asked about a service kit and the girl said yeah no worries or if I wanted to I could just send the whole dampner down in an express post bag and a return bag as well and they would service it for me. I told her that I didn’t originally purchase it as the bike was bought second hand. That was no problem as the MSC dampners have a lifetime warranty. I thought that sounds good to me as I didn’t really want to do the dampner as well as my forks this weekend. So I sent it off on Monday arvo. I rang on Tuesday to see if they got it and was told that there could be a 3 week wait for it’s return. No biggy, but what should be on the front step this arvo? My steering dampner all serviced and ready to go. Happy days:)

I reckon that is pretty good service and rated a mention.

[GregMember]

Thats gold plus they answered the phone (see Crash its you :laugh: )

Good job, no excuses next weekend Dan

TB

[Anonymous]

Yeah no complaints here – I couldn’t believe that the turn around time was so quick

Hmmm I will find another excuse for next weekend – I havent done my forks yet so that might be my excuse:P

[PaulMember]

Yes I never had a problem gett’n them to answer the phone but when I ordered the dampner for the bmw, it took a week longer to make than they said, apparently there was a death in the family so I did not complain.
It finally arrived but the mounting bolts weren’t in the box.
Being Friday afternoon – late, I rang them as I was keen to try it out and I knew they are pretty close to me.
They sent the bolts immediately to me at home via a very attractive young blonde lady who happened to be the owners daughter.

So all up I am happy.
The damper works well but I cannot compare it as I’ve never had one before.

Oh yeah, he also said to send it back every year for a free service.

[GregMember]

Thats another great service story, mines going in when I get my shoulder done and will look forward now to good service

TB

[Dwayne OMember]

Sounds like excellent service to me;)
Might order one meself & hope it goes missing, so the blonde assistant can deliver for me too
The product must be great too, as DanD`s 450 makes him look “real good”:laugh:

[GregMember]

EAGLE`02 wrote:

Quote:

Sounds like excellent service to me;)
Might order one meself & hope it goes missing, so the blonde assistant can deliver for me too
The product must be great too, as DanD`s 450 makes him look “real good”:laugh:

Thats what amazes me, is everyone saying Dan is quick since he got his 450, well no people Crash and I were talking about how quick Dan was at the Caves to Caves on the Sunday arvo just before we found Aidan and he was on the 250, no he has always been quick, now he is just more entertaining and quick

TB

[Dwayne OMember]

Entertaining is an understatement mate:laugh:
One of the many timed he passed me at Nundle, he passed in mid air off an erosion mound, got a bit out of shape next to me, landed front wheel first all crossed up, BUT then launched onto the back wheel instantaneously & roosted me as he took off up the hill standin` up:blink: :laugh:

Way to go Dan

You are right though TB, he was always quick on the 250R as well,,,, He just didn`t admit it:laugh:

[DeanMember]

I wonder if Rocstomper offer the same “free yearly service” :dry: Im getting one fitted up for the Gasgas at work now, I had the Damper but needed to manufacture a new top clamp and modify the alloy spigot.

Good service goes a long way for return customers;)

Ollie

[GregMember]

Ollie wrote:

Quote:

I had the Damper but needed to manufacture a new top clamp and modify the alloy spigot.

Ollie

I hope your using a different welder to that RMX one you did yourself :ohmy: , that cockie s*#t would do on the gasser

TB

[Mick PilgrimMember]

Ollie wrote:

Quote:

I wonder if Rocstomper offer the same “free yearly service” :dry: Im getting one fitted up for the Gasgas at work now, I had the Damper but needed to manufacture a new top clamp and modify the alloy spigot.

Good service goes a long way for return customers;)

Ollie

I have a rocstomper which was leaking from the bottom shaft ‘O’ ring, I rang them and they wanted $25 for an ‘O’ ring service kit + postage. No mention of free servicing. I got my ‘O’ ring kit out and serviced it myself, just replacing the leaking ‘O’ ring which is the only one that could leak outside.

Mickp

[dennis da menaceMember]

boony needs his “O” ring serviced again im told, but i believe he usually pays more than $25 for it to be done:laugh: :laugh: :laugh:

[DeanMember]

mickp wrote:

Quote:

Ollie wrote:

Quote:

I wonder if Rocstomper offer the same “free yearly service” :dry: Im getting one fitted up for the Gasgas at work now, I had the Damper but needed to manufacture a new top clamp and modify the alloy spigot.

Good service goes a long way for return customers;)

Ollie

I have a rocstomper which was leaking from the bottom shaft ‘O’ ring, I rang them and they wanted $25 for an ‘O’ ring service kit + postage. No mention of free servicing. I got my ‘O’ ring kit out and serviced it myself, just replacing the leaking ‘O’ ring which is the only one that could leak outside.

Mickp

Well Mick i probably would have done the same thing as well,its the little things that count and now you probably wont recommend them to anyone else. Dumb business that.Shame really because Daniel the owner is a good bloke:(

[ChrisMember]

Good work Dan, being in the market for a dampner, looks like MSC is the go, It’s stories like these that can make or break a company.. ARE YOU LISTENING MSC I AM IN THE MARKET FOR A STEERING DAMPNER FOR AN 08 WR250.

Cheers
Chris.

[Author]

Posts