Spot Tracker Customer Service???

[scott bockingMember]

After the birthday ride I bought a Spot Tracker and got online to activate my subscription. Once you own the unit you pay an annual fee to be tracked in case of an emergency. You can also pay for extra services such as the tracking others can see as the ADV crew have been using and you can also buy an SMS bundle which notifies a significant other that you are ok or that you need help.
I purchased the SMS bundle but as my Spot was only sending the message to the significant others email address and not to their mobile I sent Spot an email to ask why. That was a week ago and I have not heard anything back. I received the automated email sent confirmation giving me a case number and then nothing for three days so I resent it. Still nothing. I certainly hope that their emergency dispatch is quicker than their customer service otherwise you will die in the bush waiting for them.

STM

[Nick JacksonMember]

:ohmy: :ohmy:

The king is displeased , don’t they know who they are dealing with here ??? :pinch: :pinch:

:laugh: :laugh: :laugh:

[WayneMember]

check your setti9ngs STM.

there should be a box to enter a mobile phone number.

remember to use international format.

[Nick JacksonMember]

lotsa wrote:

check your setti9ngs STM.

there should be a box to enter a mobile phone number.

remember to use international format.

Thats right Lotsa I remember having trouble at the Camerons ride last year. We were getting email notification no problem but not SMS and it was the international code that was an issue.

Still not great that they haven’t got back to you though Scott

[GregMember]

Yeah what they said about the numbers settings, once set they work perfectly

Service isn’t good but

TB

[scott bockingMember]

I set the number in the code box and used +61 drop the 0. It sent texts the first two times I tested it then nothing.
I guess I will just have to wait to hear back from them.
Bad service sh*#ts me!

STM

[Dwayne OMember]

Look here KING ,,,
http://www.advrider.com/forums/showthread.php?t=717821

seems it is a common prob with SPOT

[GregMember]

EAGLE`02 wrote:

Look here KING ,,,
http://www.advrider.com/forums/showthread.php?t=717821

seems it is a common prob with SPOT

It’s not the spots problem Eags it’s operator error :laugh: Setup problem ya nutty bird read before you shoot (I had seen it also and was going to post the link but read it first) and if you read it you would see he says in his final sentence that the lady in the US was very helpful :whistle:

King couple of things, I see there is an Australian site did you contact them or the US? Second ring Steve, it’s where you bought it and he was helpful when I thought mine was playing up (seems as though I had it mounted wrong :blush: )

TB

[Dwayne OMember]

Yeah I realise that :laugh:
I posted it for King as there is a link to another page of setup info that is apparently very useful .
Did you look at the link ??? 😆

Good Luck King, you should be able to sort it

Now OFF to work I go :S :S :S

[scott bockingMember]

After two weeks my drama should be solved according to the Spot Crew.
Here is the email I received today.

“Hello Scott,
Thank you for contacting Spot customer care.
We apologize greatly for the inconvenience you’ve been through with the SMS problem. It was a known issue with us but we’ve been reassured today it has been taken care of and shouldn’t be an issue for you now. If you have any further questions, please reply to this e-mail or call our customer care center. Thank you and have a wonderful day!”

STM

[GregMember]

Ok I am testing there service now myself. I have obtained a new spot tracker 3 and am asking can someone’s existing account and credit be transferred from old spot to a new spot if you catch my drift.

I have just send the email so the clock is ticking :whistle:

TB

[ScottMember]

Something you guys with spots may need to look at. When I got mine 2.5 years ago there must have been somewhere on the register page about auto renewing your subscription after 12months??????

Well 12 months went by and I had no real use for the spot so it didn’t concern me my subsciption was going to expire. In that twelve months my credit card had also expired. Spot continually tried to debit my now expired credit card until the point I received letters of demand seeking money for that whole period. The spot was not operational during this time.

I basically told them to eat a d#ck. Well I got a very long letter apologising about the whole deal and they will let it slide THIS time.

BUT it will be interesting if I ever try to start up my spot again what charges they try to hit me with

[GregMember]

badbowie wrote:

Something you guys with spots may need to look at. When I got mine 2.5 years ago there must have been somewhere on the register page about auto renewing your subscription after 12months??????

Well 12 months went by and I had no real use for the spot so it didn’t concern me my subsciption was going to expire. In that twelve months my credit card had also expired. Spot continually tried to debit my now expired credit card until the point I received letters of demand seeking money for that whole period. The spot was not operational during this time.

I basically told them to eat a d#ck. Well I got a very long letter apologising about the whole deal and they will let it slide THIS time.

BUT it will be interesting if I ever try to start up my spot again what charges they try to hit me with

Yes I have heard of them auto renewing the subscription, which is OK for my forseeable future but your point is well and made and should be noted by everyone that has one. I heard you have to send them an email before the subsrcription runs out stating that you are terminating the subscription or something along those lines

TB

[ScottMember]

Yeah thats right TB, somewhere in the fine print there is a period prior to the subsciption expiring that you have to notify them if you don’t want to continue you subsciption.

[Dwayne OMember]

Trailboss wrote:

Ok I am testing there service now myself. I have obtained a new spot tracker 3 and am asking can someone’s existing account and credit be transferred from old spot to a new spot if you catch my drift.

I have just send the email so the clock is ticking :whistle:

TB

SPOT 3 ??? :blink: IS there any probs with the old one, or are you testing & upgrading for the heck of it ??? :whistle:
These things are getting more confusing the more I look into it :laugh:

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