What would you want In a bike shop

This topic contains 30 replies, has 0 voices, and was last updated by ian 11 years, 7 months ago.

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August 28, 2013 at 8:03 am #248785

John
Member

huskybloke wrote:

Would u like some V8 juice to go with that…

Pit bunnies! About the only good thing at that circle racing… :dry:

Looks like Shane likes pit bunnies!

August 28, 2013 at 8:03 am #248769

andrew
Member

Blue coloured 350cc bikes would be the go. :ohmy: . maybe 2015 will be the year :woohoo: :whistle: :S

August 28, 2013 at 8:23 am #248801

scott bocking
Member

Give good service, communicate clearly and create relationships with your customers. Combined with a passion for the sport and the rest will look after itself.

STM

August 28, 2013 at 8:48 am #248802

Ron Birrell
Member

singletrackmind wrote:

Give good service, communicate clearly and create relationships with your customers. Combined with a passion for the sport and the rest will look after itself.

STM

I agree with you Scott. No one would be able to afford to put everything everyone would want in a shop and have it there just in case . Can you imagine having around $200,000 worth of stock sitting on the shelf when you can have just about anything freighted in overnight if you are willing to pay the freight. I mean I recently ordered in a couple of unusual parts from my local dealer on the Monday and they rang me to say the parts were in on the Wednesday. Just put a good selection of the popular products on the shelf.

Buzz

August 28, 2013 at 9:05 am #248803

Richard W
Member

Plus 1 on the communications. Ordered $500 of parts from Sutto’s last Monday (9 days). Haven’t heard anything since. Just a quick call to say they are on back order and be here XXX day is service.

August 28, 2013 at 9:06 am #248804

alan
Member

a few comen parts and consumables tyres tubes brake clutch levers chains sprockets wheel bearings grips etc unlike the ones round here i call them empty shelves but the local honda shop has a bit of stuff

August 28, 2013 at 9:13 am #248807

Toby
Member

A good mechanic because I buy everything online. I worked in bike shops for years, it is a shit industry, much better just riding for pleasure.

August 28, 2013 at 9:16 am #248800

Darren
Member

jtb2879 wrote:

huskybloke wrote:

Would u like some V8 juice to go with that…

Pit bunnies! About the only good thing at that circle racing… :dry:

Looks like Shane likes pit bunnies!

OK fine, Pit Bunnies too 😆 :whistle: Shane definitely wants to mount that bunny BAD! :woohoo: :laugh:

August 28, 2013 at 9:59 am #248809

ian
Member

thanks to all the opinions, a lot of it has been thought about already but there is still a lot of good suggestions to look into on here so thanks to everyone and if your got anymore ideas post em up

cheers HB

P.S i didnt put this up to bag other bikeshops, i think most bikeshops are in the same boat afterall no customers no bikeshop

August 29, 2013 at 11:16 am #248770

Bob Dowsett
Member

I didnt read the replies

BUT good ole fashion service without the fcuking arrogance would be good

The customer is always right …..even when he is wrong …….they are paying your bills :ohmy:

August 29, 2013 at 7:22 pm #248771

Aaron Wilde
Member

Psychotropic drugs! If you have spent any time in a bike shop you will know what I mean. The amount of trippers that come in there is incredible. We really should use it as a front line to medicate them. :laugh: Kind of makes you feel sad for the human race. :ohmy: Like fossil said its a hard industry now with the Internet etc. how they survive and make a profit is beyond me. On a constructive note a good mechanic commonly used parts order the rest as quick as possible.

August 31, 2013 at 9:06 am #248873

jim cady
Member

I often hear of disgruntled customers complaining on the service that their bike shop provide and it may well be justified in some cases but when the shoe is on the other foot I am not sure we as customers are as forthcoming with our praise. So on that note I would like to thank Tammy from Suttos whom today exchanged a fathers day gift I had bought for myself earlier in the week, where I had chosen the incorrect size and when trying on today realised my mistake and thankfully was able to return it unused with tags still on it.
While still on the subject of customer service my local Yamaha dealer has always been helpful to me also,it maybe just a case of me not being around the game long enough to have had any bad experiences but getting good helpful friendly service sure does seem to be key to ongoing client relationships.

August 31, 2013 at 10:09 am #248772

Dave Wiggin
Member

Not to be ripped off as badly as I have been.

A good example. I had only just thrown my leg over a bike after an absence of 25 years.

In these early days of newbie bike ownership I rather stupidly thought that you should have your bike serviced at a “reputable” dealer.

I got an incredibly steep bill from a shop near where I live. Almost eye popping in it’s size for a relatively standard service.

A fist fight in the car park with the service manager was seconds away, so rudely was I spoken to by this bloke when I questioned the size of the bill.

They charged me for 4 litres of oil (my bike at the time took 2.5 max) at $120.00. On the way out I noticed (through the red mist) that on their specials table they had the same oil, in a four litre container, for 80 bucks!

Needless to say, I have never set foot in the joint again and it would be the last place on God’s own earth I would ever buy a bike from. I learned pretty quickly that servicing the bike yourself is both enjoyable and cheap. (I’m talking about minor stuff, not top end re-builds!)

Really! (rant over)

Wigster

August 31, 2013 at 11:41 am #249056

Dean
Member

What would I want in a bike shop ?

How about some sales staff with some seat of the pants experience !!

Went into MCA at Auburn today and was greeted by a young grommet maybe 14 or 15 year old asked about a RMX250 airfilter He replied ” they only make RMX’s in a 450 ” I pointed out his shortcomings in Motorcycling model history and to his credit he retrieved the right airfilter for me.

I think MCA must be doing something right as they had close to a hundred people in the shop and about 20 staff. Must have a huge turn over. I think they have just opened up another store as well.

Ollie

August 31, 2013 at 11:43 am #249057

ian
Member

Wigster wrote:

Not to be ripped off as badly as I have been.

A good example. I had only just thrown my leg over a bike after an absence of 25 years.

In these early days of newbie bike ownership I rather stupidly thought that you should have your bike serviced at a “reputable” dealer.

I got an incredibly steep bill from a shop near where I live. Almost eye popping in it’s size for a relatively standard service.

A fist fight in the car park with the service manager was seconds away, so rudely was I spoken to by this bloke when I questioned the size of the bill.

They charged me for 4 litres of oil (my bike at the time took 2.5 max) at $120.00. On the way out I noticed (through the red mist) that on their specials table they had the same oil, in a four litre container, for 80 bucks!

Needless to say, I have never set foot in the joint again and it would be the last place on God’s own earth I would ever buy a bike from. I learned pretty quickly that servicing the bike yourself is both enjoyable and cheap. (I’m talking about minor stuff, not top end re-builds!)

Really! (rant over)

Wigster

dont take this the wrong way i only want to ask the question.
did they tell you how much it was going to cost before hand i.e how much for labour how much for parts? and if there was any additional parts replaced did they get in touch with you , if not would that be the way you would have liked it handled
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